At Work Uniforms Policies
To place orders or request status updates
251-981-6701 or Orders@atworkuniforms.com
Payment Terms
Net 30, Check, ACH and finally Credit Cards / P-cards (with 3% fee)
Freight Terms
Standard Ground, FOB Shipping Point, shipped prepaid & add, unless otherwise directed to use third-party shipping or express delivery
Return Policy
Here at At Work Uniforms, we strive to provide you with exceptional Customer Service, a vast array of products and services as well as competitive pricing. To continue to be a premiere international supplier we have updated our return policy.
Time Frame
-No merchandise will be accepted for return after 30 days from the date of receipt of the merchandise
-Including all samples shipped at no charge. After 30 days, you will be invoiced, fees may apply
Return and Restocking Fees
-Returns are subject to a 15% restocking fee based on the returned products
-Shipping charges may apply
-There is a minimum restocking fee of $5.00 for all products
Requirements
-Your item(s) must be in its original, unused condition to be returned, unless there is a defect or a decoration defect
-A return authorization shipping label will be provided only for acceptable returns, which are as follows:
-Defect, At Work Uniforms error, At Work Uniforms decoration error or damage
-All other returns must be returned at the customer's expense
Exclusions
-We will not accept returns for items that have been washed, worn or ordered incorrectly under any circumstances
-Merchandise that was not sold by At Work Uniforms will be returned to customer at customer's expense or disposed of by At Work Uniforms
-Discontinued or closeout items are not returnable
-Custom and made-to-order apparel are none returnable
-We reserve the right to ask for photographic or other evidence of a defect
-We reserve the right not to permit a return if we believe in our sole discretion you are abusing the return policy
Procedures
-Please contact customer service if you have any questions at (251) 981-6701. If the return is acceptable, you will be issued a Return Authorization number
-Include in your package your Return Authorization letter as well as a copy of your invoice and/or packing slip.
-Mail your returned item to:
At Work Uniforms RETURN #
26953 Canal Road Orange Beach, AL 36561